Refund policy

At Funrah, we are committed to ensuring customer satisfaction. If you are not completely happy with your purchase, we offer the following return and refund policy:

General Conditions for All Returns

 Eligibility for Return: Items must be unused, in their original condition, and returned in their original packaging with all tags and accessories included.

 Return Window: Returns must be initiated within 30 days of receiving the item. Customer must provide proof of purchase, such as the order confirmation email, order number or other purchase details that enable us to verify the purchase.

Refund mode: You will be refunded through the same payment method that you used to make the purchase.

Shipping Costs: For returns made more than 30 days of delivery, customer is responsible for the cost of return shipping unless the item is defective.

Funrah is not responsible for items lost or damaged during return transit. We recommend using a tracked shipping method.

Full Item Return

If the customer wishes to return the entire order:

  Contact us with your order details and reason for return.

  Once the return is approved, ship the item back to our provided return address.

  Upon inspection and approval of the returned item, a full refund for the item’s purchase price will be issued (excluding original shipping costs unless the return is due to a defect).

Partial Item Return

If the customer wants to return one or more items from a multi-item order.

  Follow the same steps as a full item return.

  Refunds will be issued only for the returned items after inspection.

  If the original order qualified for free shipping and the return reduces the order total below the free shipping threshold, the original shipping cost may be deducted from the refund.

Defective Items

  Notify us immediately with your order details and evidence of the defect (e.g., photos).

  Upon verification of the defect:

   A replacement will be sent at no additional cost, OR

   A full refund will be issued, including any shipping fees paid for the defective item.

   Funrah will cover the cost of return shipping for defective items. Please retain the receipt for the returned item postage.

Refunds

 Refunds will be processed to the original payment method within 5–7 business days after we receive and inspect the returned item.

 Refund amounts may be adjusted in the following cases:

 Items returned in unacceptable condition may not qualify for any refund.

 Funrah reserves the right to determine the value of a refund based on the condition of the returned product.

 Reduction of order value below the free shipping threshold (if applicable).

Non-Returnable Items:

Certain items, such as final sale products may not be eligible for return. This will be clearly stated on the product page.

How to Initiate a Return or Refund

To request a return or refund:

  1. Go to the website footer and open the Policies section.
  2. Click Return Request.
  3. Enter the email address used for your order to access your order details.
  4. Select the order you wish to return and submit your return request.
  5. We will review your request and, if approved, provide return instructions, including the return address.
  6. Once we receive and inspect the returned item, we will notify you of the refund outcome.

Please note: You must use the same email address used to place your order so we can locate your order.

For assistance, please contact us.

EU Withdrawal or Return

EU customers may exercise their right of withdrawal within 14 days of receiving their order.

To submit a withdrawal request:

  1. Scroll to the footer of our website.
  2. Under Policies, select EU Withdrawal Order.
  3. Enter the required order details.
  4. Complete and submit the EU Withdrawal Request Form.
  5. We will review your request and provide return instructions.

Please ensure your withdrawal request is submitted within the applicable 14-day period.